Minerva Concept Studio — Privacy Policy & Zero-PII Data Architecture

Effective Date: November 2026 • Canonical Domain: https://minervaconceptstudio.com

Minerva Concept Studio ("we", "our", or "the Studio") is engineered around a Zero-PII Minimal Data Retention Architecture. We keep as little personal information on our servers as possible and instead encrypt your order and license provenance directly inside your delivered artwork using our Aegis v3.1 Customer-Keyed Cryptographic Carrier (MNV_AEGIS_CUST_V1).

1. 3-Tier Customer-Keyed In-Photo Encryption (Only Someone Who Knows You Can Decrypt)

• Tier 0 (Public View — Zero PII Exposed): No client name, email, order serial, or financial figure is ever displayed publicly on Level 1 of our Vault or License Verifier.
• Tier 1 (Client Name + Client Email — Basic License Status Only): Because creators and VTubers often list their business name and contact email publicly, entering Name + Email unlocks only Basic Ownership & Active License Tier status while keeping your Order Serial, Financial Settlement, VIP/Wardrobe codes, and Trait Manifest locked.
• Tier 2 (Order Serial + Email OR Order Serial + Name — Full Client Dossier): Entering your secret MNV-... Order Serial plus your Email or Name unlocks your Full Financial Receipt, Signed License Certificate, and VIP-... / WRD30-... / VCR-... codes.
• Tier 3 (Studio Master Key MNV_ENC_V1): Internal studio generation prompts and dispute verification records are encrypted strictly for studio use.

2. 21-Day Live Support Window & 180-Day Sealed AES-256 Chargeback Vault

• Days 1–21 Post-Unlock (Active Support Grace Window): Your contact information is retained for 21 calendar days after final delivery so we can effortlessly assist with any immediate file, download, or post-delivery questions.
• Days 22–180 (Plaintext PII Purged → Sealed AES-256-GCM Chargeback Capsule): On Day 22 after unlock, all plaintext client PII (Name, Email, IP, raw notes) is automatically purged from our active studio tables. To comply with banking dispute windows (120 days), non-public order verification timestamps are sealed inside an encrypted AES-256-GCM cold capsule indexed only by non-PII payment/serial hashes until Day 180, after which it is permanently purged.
• Forever Perks via One-Way SHA-256 Hashes: Your VIP-..., WRD30-..., REF-..., and VCR-... Piggy Bank credits are indexed strictly by a one-way SHA-256(email) hash so your discounts and credits work forever without storing your plaintext email. If you opt into an Extended Paid Cloud Storage Pass (or Monthly Giveaway), your alert email is encrypted with the Studio AES-256 key (decrypted only in-memory to send giveaway winner or renewal alerts) and purged when storage ends.

3. Voluntary $0 Vault Deletion & Contact

You may permanently delete your stored Vault files at any time via the 1-Click Delete dialog in https://minervaconceptstudio.com/portal.html or contact us via https://minervaconceptstudio.com/change-order.html.