-$8.00 Step 1 Character Builder Discount: Tier 1 $21.60, Tier 2 $42.30, Tier 3 $79.20). While closed, 12h/24h Rush options are hidden and all active client Vault review/storage countdown timers pause automatically.$0.00 minor revision rounds (with 30-minute rapid-fire note consolidation) and the +25% Partial Slot / +50% Full Redraw trait change orders.Name+Email unlocks Basic License Status only; Order Serial+Email/Name unlocks the Full Client Dossier). Encrypted transaction, agreement, and provenance records are retained securely in accordance with payment processor, tax, and intellectual-property compliance requirements.Effective Date: November 2026 • Applies to all Custom Digital Character Reference Sheet Commissions, Upgrades, and Delivery Vault Services.
Because each 8-View Character Reference Sheet is custom-produced to your exact character specification, every cancellation, hold-release, and refund request is reviewed on a case-by-case basis according to your verified production stage and immutable server timestamp (locked automatically the moment you submit):
| Order Production Stage | Deposit / Refund Rule | Customer Net Refund / Protection |
|---|---|---|
| Stage 1A: Standard, Priority & 1-Day Express Within 60 Minutes (Pre-Pass #1 & Pre-Proof) | 100% of your 50% Production Deposit is refunded in full if canceled within 60 minutes prior to Pass #1 rendering and prior to 1080p proof delivery. (Once a 1080p proof is staged, the 60-minute window immediately closes.) | 100% Full Deposit Refunded ($0.00 Net Cost) |
| Stage 1B: 12-Hour Ultra-Rush Immediate 15% Slot-Reservation Fee (From Minute 0, Pre-Pass #1) | Because 12-Hour Ultra-Rush immediately locks 1 of only 2 daily dedicated GPU & senior artist rush slots, Ultra-Rush orders are exempt from the $0 cooling-off window from Minute 0. Canceling prior to Pass #1 retains 15% of total order value (30% of the 50% deposit) and refunds 70% of the deposit — OR you may choose 100% Instant VCR-... Store Credit ($0 Fee Waived) or Downgrade Speed to Standard ($0 Fee) before Pass #1 starts! |
70% of Deposit Refunded to Card OR 100% to VCR-... Store Credit ($0 Fee Waived!) |
| Stage 2: Standard, Priority & Express After 60 Minutes (Pre-Pass #1 Rendering) | 15% of total order value (30% of the 50% deposit) is retained as the Intake & Queue Lock Fee and 70% of your 50% deposit is refunded to your card — OR choose 100% Instant VCR-... Commission Credit with the 15% intake fee completely waived ($0.00 penalty)! |
70% of Deposit Refunded to Card OR 100% to VCR-... Store Credit ($0 Fee Waived!) |
| Stage 3: Pass #1 Started / 1080p Proof Staged in Vault | The 50% Production Deposit is non-refundable and covers completed studio rendering work + 2 free minor revision rounds; you owe $0.00 for the remaining 50% balance if you cancel prior to 4K unlock. Unpurchased proofs remain the exclusive property of Minerva Concept Studio. | Remaining 50% Balance Waived (50% Deposit Floor Non-Refundable) |
| Stage 4: Proof Approved, Final 50% Paid & 4K/8K Vault Unlocked | 100% final upon payment of the Final 50% Balance and unlock of unwatermarked high-resolution master files. Cannot be returned once unlocked/downloaded. | Final Sale ($0.00 Technical File Repair Within 12–24h Included) |
| Stage 5: Prohibited Content Upload or Severe Staff Abuse (Material Breach) | Uploading prohibited imagery (CSAM/minor-adjacent, non-consensual sexual content, illegal acts, hate/extremist symbols, extreme gore, or undisclosed hardcore NSFW) or severe staff harassment triggers immediate full order forfeiture without notice. | Immediate Full Order Forfeiture & 100% Retention of All Funds Paid as Agreed Liquidated Quarantine & Compliance Damages ($0.00 Refund) |
EC-1): 10:00 AM – 8:00 PM EST, 7 days a week (verified by immutable server timestamps; orders/tickets submitted after 6:00 PM EST start their official human SLA clock at 10:00 AM EST the next open morning; clocks pause automatically while awaiting client proof review or locked reference links EC-4).EC-11): If you accidentally submit two identical paid deposits (same email, character name, and tier) within 15 minutes due to connection lag, canceling the duplicate second order before Pass #1 refunds 100% ($0.00 fee, even on Ultra-Rush).EC-5 — Checked Box vs. Written Bio vs. Reference Link): Our pipeline follows a strict 3-tier hierarchy: (1) Checked Step 1 Trait Pills & Paid Add-Ons → (2) Written Custom Notes → (3) Reference Links. If your checked Step 1 box contradicts your pasted written bio (e.g., checking [x] Emerald Green Eyes while pasting an old bio mentioning "blue eyes"), rendering either your checked box or your written note is 100% studio-compliant. Adjusting it afterward uses 1 of your 2 Free Minor Revision Rounds (for color/tint) or a +25% Change Order (for gear/hair/anatomy swaps).#HEX Color Swatches: Custom #HEX codes set the flat base pigment of hair, eyes, or fabric; directional studio lighting and shadows naturally brighten highlights and deepen folds. Shifting overall color grading uses 1 of your 2 Free Minor Revision Rounds ($0).100% (1:1) Zoom Standard vs. Extreme Pixel-Peeping: Full-body views (Panels 01–05) are guaranteed at 100% (1:1) native pixel scale, while Panels 06–08 (1:1 Macro Callouts) are engineered for 150%–200% close-up inspection. Zooming to 300%–800%+ on a full-body panel or pointing to natural anti-aliasing / painterly brush softness is never a rendering defect.EC-12): Free-tier upload caps on external platforms (such as Roll20's 5 MB limit when uploading a 14 MB 4K PNG instead of the included 512px VTT token), uncalibrated customer monitor gamma, or local print-shop CMYK toner shifts are outside studio control; our Delivery Vault provides a $0.00 1-click VTT-Optimized (<5 MB) export.EC-13): Minerva Concept Studio utilizes a proprietary hybrid 2D/3D/procedural/AI-assisted & artist-finished pipeline engineered for multi-angle orthographic consistency. So long as the artwork conforms to your selected style showcase and checked Step 1 traits, the underlying software toolchain is never grounds for a refund or fee waiver.To make our policies 100% transparent, here is exactly how common real-world situations work using our standard package prices ($24 Tier 1, $47 Tier 2, $88 Tier 3 after the -$8.00 Step 1 Character Builder Discount):
#HEX. Within 60 minutes on Standard/Priority/Express (or 10 minutes on 12-Hour Ultra-Rush) prior to Pass #1, click "Edit Name / Fix Trait Typo ($0)" in your Delivery Vault (portal.html) to update your spec at $0.00 without using either of your 2 free revision rounds.VCR-... Store Credit ($23.50) with the $7.05 fee completely waived!EC-6): Instead of canceling, choose "Downgrade Ultra-Rush Speed to Standard" before Pass #1 starts — your order stays active at the $47.00 Standard rate and your extra deposit pays off your Final 50% Balance in full ($0.00 owed at Stage 3, $0 penalty)!EC-5) & Blank "Artistic Liberty" Tabs: If you check [x] Emerald Green Eyes in Step 1 while pasting an old bio saying "blue eyes," rendering Emerald Green eyes is 100% compliant; shifting the eye color uses 1 of your 2 Free Minor Revision Rounds ($0), while replacing default boots on a blank Footwear tab is a +25% Single-Zone Change Order (+$11.75).#HEX Lighting & 100% (1:1) Native Zoom vs. 400% Pixel-Peeping: Your #3B82F6 swatch sets flat base pigment while 3D/painted lights naturally brighten highlights. Inspect full-body views (Panels 01–05) at 100% (1:1) scale and use Panels 06–08 (Macro Callouts) for 150%–200% close-up detail.EC-1) or Pasting a Locked Google Drive Link (EC-4): Ordering 1-Day Express at 9:45 PM EST anchors your official human turnaround clock to 10:00 AM EST the next morning. If you paste a private Google Drive link, our studio sends a 1-click unlock request and pauses your turnaround clock until unlocked.EC-2 Bundle Recalculation): Ordering 3 Tier 2 characters ($47 + $23.50 + $0 Free = $70.50) and canceling Character #2 recalculates the kept 2 characters at the standalone 2-character rate ($47 + $23.50 = $70.50 + stage fee on the dropped slot), or lets you swap Character #2's concept for $0.00 pre-Pass #1 so you keep all 3 characters!VCR-... Piggy Bank Store Credit + Card on a Canceled Order (EC-3): Paying a $23.50 deposit with $10.00 VCR-... credit + $13.50 card and canceling at Minute 30 refunds $13.50 to your card and restores $10.00 VCR-... credit to your Vault Piggy Bank (store credits never cash out to a bank card).EC-7) & Post-Unlock Corrupted File Repair ($0.00): A Gift Recipient (gift_email) can submit the 2 free minor revisions, download unlocked files, and use WRD30 outfit codes, while only the original Buyer can request a cancellation/refund. Corrupted post-unlock ZIP/PNG files are re-exported free at $0.00 within 12–24 hours.+15%) & Cold-Archive Reactivation (Days 31–90 EC-9): Approving a $47.00 proof on Day 20 adds a +$7.05 (+15%) late archive retrieval fee. Returning on Day 50 (Days 31–90) lets you unlock your finished 4K Vault "As-Is" for your $23.50 final balance + +$10.00 Cold-Archive Reactivation Fee ($33.50 total).EC-10) & Accidental Double-Tap Waiver (EC-11): Canceling pre-Pass #1 after 60m lets you waive the 15% intake fee completely by choosing 100% Instant VCR-... Store Credit. Accidental double-tap duplicate deposits within 15 minutes are refunded 100% at $0.00 fee (even on Ultra-Rush).EC-12) & Zero-Tolerance Prohibited Upload Forfeiture (EC-14): Need a file under Roll20's 5 MB free-tier cap? Click "Download VTT-Optimized <5 MB Export ($0)" in your Vault. Conversely, uploading prohibited reference imagery (CSAM/minor-adjacent, non-consensual sexual content, illegal acts, hate symbols, extreme gore, or undisclosed hardcore NSFW) or severe staff harassment triggers immediate full order forfeiture and 100% retention of all funds paid to date ($0.00 refund) as agreed liquidated quarantine and compliance damages.EC-13): Every order delivers an 8-View Character Reference Sheet (0° Front, 90° Left Profile, 90° Right Profile, 180° Back, 3/4 Hero Action Pose, Headshot & Expression Callouts, Weapon/Prop Macro Callout, and 10-Swatch Material/Color Palette) produced via Minerva Concept Studio's proprietary hybrid 2D/3D/procedural/AI-assisted generation, multi-tile high-resolution compositing, and artist color/anatomy curation workflow. Standard deliverables are 2D raster reference sheets (.PNG/.PDF), not raw 3D polygon meshes (.blend/.fbx/.obj).| Usage Right / Scenario | Tier 1: Starter ($32 Base / $24 w/ Builder) Personal License ($0 Commercial Cap) |
Tier 2: Standard Creator ($55 Base / $47 w/ Builder) Creator License (≤$10,000/yr Channel Rev) |
Tier 3: Commercial Buyout ($90 Base / $82 w/ Builder) Unlimited Worldwide Commercial Buyout |
|---|---|---|---|
| Master Sheet Resolution & Export Pack | 2K QHD (2560×1440) 8-View Sheet | 4K UHD (3840×2160) 8-View Sheet + #HEX Swatch Guide + Expression Callouts |
FREE 8K UHD (7680×4320 • 33.2 MP) 300-DPI Print Master + Pre-Sliced 8-File Panels + 16-Bit PNG/PDF Pack |
| Personal D&D / TTRPG Sheets, VTT Tokens & Social Avatars | Permitted (Keep corner credit) | Permitted (Keep corner credit) | Permitted (100% Visually Uncredited) |
| Handing Sheet to a 3D Modeler (Blender/VRChat) or 2D Rigger | Permitted (1-of-1 Personal avatar only; modeler may not resell mesh) | Permitted (1-of-1 Streaming/VTuber rig; modeler may not resell mesh) | Permitted (1-of-1 Commercial asset; modeler may not resell base mesh as stock) |
| Monetized Twitch / YouTube / TikTok Streams & Patreon/Ko-fi Tips | Upgrade to Tier 2+ | Permitted (Up to $10,000/yr channel revenue) | Permitted (Unlimited worldwide revenue) |
| Published Books, Webtoons, Video Games, Steam & Kickstarters | Upgrade to Tier 3 | Upgrade to Tier 3 | Permitted (Unlimited worldwide) |
| Physical & Digital Merch Resale (Prints, Stickers, Apparel, Minis) | Prohibited | Upgrade to Tier 3 | Permitted (Unlimited worldwide) |
| Visible Corner Studio Credit vs. Permanent Invisible Aegis v3.1 Watermark | Corner credit kept • Invisible Aegis v3.1 embedded (≥49 dB PSNR) | Corner credit kept • Invisible Aegis v3.1 embedded (≥49 dB PSNR) | Zero visible surface credit • Invisible Aegis v3.1 embedded (≥49 dB PSNR, disclosed upfront) |
MNV_ENC_V1), seeds, and unselected intermediate passes, and the unrestricted right to use generic fantasy/sci-fi building blocks (standard hairstyles, armor archetypes, weapon classes, #HEX swatches, and orthographic poses) in future commissions for other clients.TDM-Reservation=1): Every deliverable embeds W3C/IPTC TDM-Reservation=1 / DMI-PROHIBITED metadata headers. Scraping, harvesting, or using Minerva Concept Studio deliverables to train, fine-tune, or distill any competing AI model, LoRA, or character-generator dataset is strictly prohibited and triggers the 100% gross revenue disgorgement baseline ($270.00 minimum floor per sheet) + immediate DMCA takedown.+$23.00 Tier 1→2, +$41.00 Tier 2→3, or +$64.00 Tier 1→3) plus the flat +$5.00 Post-Payment Order Modification Fee. Upgrading automatically updates the Cloud & Local Aegis License Ledger without needing to swap existing image files.17 U.S.C. § 504(b), making the infringer liable for 100% of all gross revenue and funds generated (subject to a $270.00 minimum floor per character) plus immediate DMCA takedown. If settled in good faith within 14 calendar days of notice, Minerva Concept Studio grants a conditional cure option to receive a retroactive Tier 3 Commercial Buyout license for the greater of $270.00 USD OR 10% of gross infringing revenue (payable strictly via non-reversible push rails: Bank Wire / ACH Push / Certified Funds). If ignored, contested, or if any payment dispute/chargeback is filed after a DMCA or enforcement notice, the 10% discount is permanently voided ab initio and full 100% gross revenue disgorgement ($270.00 minimum floor) + Strike #2 Repeat-Infringer DMCA Takedown applies.-$8.00 Step 1 Character Builder Discount, and active promo cohort for 48 hours at $0.00 cost. A $0.00 quote hold does not reserve a production slot or start any turnaround SLA clock until the 50% Production Deposit clears via Stripe.VCR-..., FND2, WRD30 • EC-3 & EC-10): All Vault Piggy Bank credits (VCR-...), FND2 50%-Off Return Passes, and WRD30 30%-Off Wardrobe Passes have $0.00 cash redemption value, are non-transferable, may never be cashed out to a bank account or card, and are forfeited upon an unauthorized chargeback (EC-8) or prohibited upload breach (EC-14). Standard monthly storage VCR-... credits offset up to 50% of a future order, while EC-10 Cancellation Fee-Waiver Store Credits apply 100% dollar-for-dollar toward any future deposit or order.FREE-ORD-...) Official Rules & Free AMOE Entry: Each active character sheet hosted under an Extended Cloud Vault pass ($0.50–$1.00/mo) as of 11:59 PM EST on the last day of the month receives 1 automatic entry into the Monthly Vault Member Spotlight Drawing held on the 1st of each month at 12:00 PM EST (consecutive monthly wins stack). No Purchase Necessary / Free Alternative Method of Entry (AMOE): Any adult (18+) visitor may also enter without purchase (limit 1 entry per person/household per month) by submitting a support ticket titled "Monthly Vault Giveaway Free AMOE Entry" via change-order.html before the end of the month. Each monthly winner receives a single-use code (FREE-ORD-...) for 100% off a single-character standard-speed commission matching their highest previously completed package tier (or Tier 1 Starter if no prior paid order), valid for 90 days with $0.00 cash value.EC-14): Clients must be 18 years or older. Tasteful swimwear, bikinis, and 3D modeling base-layer anatomy references for adult characters with opaque coverage of intimate anatomy are permitted. Uploading prohibited imagery (CSAM/minor-adjacent content, non-consensual sexual content, illegal acts, hate/extremist symbols, extreme gore, or explicit +18 nudity) or engaging in severe threats/harassment against studio staff is a material breach resulting in immediate full order forfeiture, 100% retention of all deposits and payments paid to date ($0.00 refund) as agreed liquidated quarantine and compliance damages, forfeiture of all VCR-... credits/licenses, and a permanent account ban.We designed our 2-Stage 50% Production Deposit + 1080p Proof Vault (via Stripe Managed Payments) so you never pay your final 50% balance until you have inspected and approved your proof:
EC-14 liquidated damages, or chargeback/collection fees.PT-5) & Failed Storage Ladder (Days 1–61): Clients must download and back up unlocked master files locally upon unlock. During the initial Days 1–30 Free Post-Unlock Window, permanent unrecoverable studio file loss before client download is remedied by a 100% refund of the actual amount paid (or a free 1:1 re-render). After Day 30 (Extended Cloud Vault / Cold Archive), permanent file loss liability is strictly limited, at the Studio's sole option, to either a free 1:1 studio re-render OR a refund/credit capped at the Original Base Cost of a Standard 1.0x Order (excluding Rush multipliers and prior monthly storage fees). If an extended storage payment ($0.50–$1.00/mo) fails, the Vault locks to 1080p watermarked preview mode: (1) self-delete anytime before Day 61 at $0; (2) Days 1–7 at 0% late fee (1.0x); (3) Days 8–30 at +25% late fee (1.25x); (4) Days 31–60 at 3.0x monthly fee; or (5) automatic permanent purge on Day 61 with $0.00 studio liability.15 U.S.C. § 45b). However, attempting to extort free out-of-scope redraws, refunds, or license upgrades by threatening false social-media callout threads, review-bombing, staff harassment, or posting altered/cropped/unpaid Stage 3 proofs is a material breach allowing immediate order termination (retaining the 50% deposit floor for work performed). If a Client publishes false or selectively edited claims publicly, the Client expressly waives confidentiality (including any NDA) to the extent needed for Minerva Concept Studio to publish the unedited timestamped Step 1 Order Manifest, Stage 2–3 Proof Logs, and communication history to establish the truth.EC-8), Studio Election of Remedies & Class-Action Waiver: All orders are protected by 3D Secure 2 (3DS2) authentication, AVS verification, Cloudflare Turnstile, and a timestamped digital signature. Filing an unauthorized bank chargeback immediately locks the order under FROZEN_DISPUTE_LOCKDOWN, revokes all usage licenses and VCR-... credits, and submits the signed contract, 3DS2 token, and vault logs to Stripe Dispute Resolution. Following a 30-day informal dispute notice window, Minerva Concept Studio retains the sole and exclusive option to elect whether any dispute or enforcement claim is resolved via DMCA takedown, Individual Binding Arbitration (AAA written/telephonic rules), Small-Claims Court, or State/Federal Court. All claims must be brought solely in an individual capacity (strict class-action and jury-trial waiver), and the Client agrees to reimburse 100% of the Studio's reasonable attorney's fees, arbitration fees, and collection costs in any IP enforcement, unpaid balance, or bad-faith chargeback action.3DS2 + AVS) and global tax/VAT remittance. Minerva Concept Studio never sees or stores raw payment card numbers.Studio Name, Order Serial (MNV-...), Render Timestamp, and the Encrypted Studio Prompt (MNV_ENC_V1) — zero raw customer email, phone number, or home address is ever written into the image pixels. Public verification displays only basic Studio + Licensed Alias status, while unlocking full license details requires the customer's own credentials.EC-14 prohibited-content violation or active payment dispute).0–8), and aggregate price tiers (personal text inputs are masked). Browser localStorage is used locally on your device to auto-save draft character selections so progress is not lost on refresh.GDPR Art. 17(3)(b)/(e) & CCPA § 1798.105(d)): Clients may opt out of optional reminders or non-NDA portfolio display at any time. However, under mandatory statutory exemptions for tax compliance (GDPR Art. 17(3)(b)), fraud/chargeback defense, and establishment/exercise/defense of legal claims (GDPR Art. 17(3)(e) & CCPA Cal. Civ. Code § 1798.105(d)), Minerva Concept Studio legally retains signed checkout contracts, 3DS2 bank authentication logs, 7-year IRS tax records, and Aegis watermark provenance logs and cannot purge records tied to completed financial transactions, active licenses, or EC-14 / chargeback bans.MINERVA ART)